Cancellation & Refund Policy

1. Nature of Digital Service

TopSocials (https://topsocials.lol) provides immediate digital promotional placements, public creator directory listings, backlink indexing, and outbound click analytics. Because all featured placements and directory rankings are fulfilled electronically and instantly upon payment verification, traditional physical return policies do not apply.

2. Eligible Refund Circumstances

We are committed to fair customer satisfaction. Refunds will be promptly issued under the following circumstances:

• Technical Non-Fulfillment: If your payment was debited but due to a server error your channel profile was not placed or displayed on the leaderboard directory within 6 hours.
• Duplicate or Erroneous Transactions: If your account or UPI was charged multiple times for a single promotional order due to network timeouts.
• Unapproved Rejections: If your submitted channel profile violates our platform safety guidelines (e.g. adult or unlawful content) and is declined by moderation, the full amount will be refunded.

3. Non-Refundable Scenarios

Refunds will not be granted in cases where:

• Your promotional listing was successfully activated and published on the live directory.
• Another creator subsequently purchases a higher priority promotional spot, shifting your dynamic rank tier.
• The user provided incorrect or broken external social media links during checkout.

4. Refund Processing Timeline

Approved refunds are processed to the original payment source (UPI account, Bank account, or PayPal account) within 5 to 7 business days as per standard banking and RBI settlement cycles.